A look over the shoulder "Integrated Logistics Support" 

What lies behind it?

Interview with Stefan Techentin

We are delighted to welcome Stefan Techentin, Head of Integrated Logistics Support (ILS) for Flight Simulation at Rheinmetall Electronics GmbH in Bremen, for an interview. He will take us on a journey into his department and immerse us in the exciting world of ILS.
Thank you very much for your time, Mr Techentin. Can you please start by giving us a brief overview of what ILS means and how this topic comes into play in your area?

Stefan Techentin: In fact, we are now talking more about IPS. IPS stands for In Product Support and is divided into ILS (Integrated Logistics Support) and ISS (In Service Support).

ILS starts in the development phase and ends with the delivery of the product or the handover to the customer. In the ILS phase, we lay the foundation for the later service phase. This process runs alongside development and covers the following fields, such as

  • Logistics Analyses
  • Determination of Spare Parts Requirements
  • Concept of Maintenance
  • External Technical Customer Documentation
  • Training
  • Concept of Obsolescence Management

The ISS process starts after handover to the customer and covers all the services we offer in the service area, for instance:

  • Hotline Support and Ticket System
  • Obsolescence Management
  • Additional Trainings for the User
  • On-Site Maintenance and Repairs
  • Spare Parts Service (repairs and restocking on site)
Please elaborate in more detail: What does your division do specifically?
What does your day-to-day work look like, how can we imagine it?
How did you get into ILS Management? What did you need to bring with you and why would you say it is the best job in the world?

The interview was conducted by Cheyenne Korreck, Senior Specialist Talent Acquisition 


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