Customer Complaint Manager (m/f/d)

Rheinmetall Hungary Zrt. in Zalaegerszeg

Ref. no.: HU00500

Schedule type: Full Time

Contract Type: Permanent Position

WHAT WE ARE LOOKING FOR

Receiving and recording incoming customer complaints
Preliminary analysis of complaints
Performing root cause analysis (5 Whys, Ishikawa, RCCA, 8D)
Determining corrective and preventive actions
Coordinating actions (containment, corrective, preventive) between production, engineering, and quality assurance
Preparing detailed test reports and other reports
Handling customer feedback and communicating status continuously
Verifying compliance with military standards (e.g. MIL-STD, NATO AQAP)
Tracking complaint data and analyzing trends
Using quality modules in the SAP system
Supporting the complaint process and maintaining customer relations at customer sites (willingness to travel)

WHAT QUALIFICATIONS YOU SHOULD HAVE

Bachelor's degree in engineering or comparable
3+ years' experience in a complaint-related field/position
Fluent English and Hungarian language skills, German is an advantage
Work independently with MS Office
Accuracy
Ability to make decisions
Organizational skills
Ability to develop, self-development
Conflict management skill

WHAT WE OFFER YOU

At our location Zalaegerszeg we offer you:

Competetive salary
Wide range of fringe benefits: Private health insurance, SZÉP card, discounted meal at our canteen, support for commuting to work, support for sport activities
Reliable and stable company
Flexible working models
Home-office possibility
Ensuring work-life balance as well as a supportive and innovative work environment
Individual and diverse external and internal development opportunities, including at the Rheinmetall Academy
Professional onboarding process supported by a digital onboarding tool

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CONTACT INFORMATION

Contact Person: Korinna Angyal

For questions regarding your application, please use the contact form.

Apply now!