Field Support Technician

Provide expert, hands-on technical support to customers operating REUK electronic systems on military ground platforms, both in the UK and overseas.

The Field Support Technician diagnoses and resolves faults, installs and maintains equipment, and implements modifications on site, helping to keep fielded systems available and performing as intended.

As the most visible representative of REUK on customer sites, the role plays a key part in building customer confidence and long-term relationships. Field Support Technicians also act as the eyes and ears of the service business, capturing failure data, feeding issues back into the repair loop and DRACAS, and highlighting improvements to technical publications, tooling and spares.

This front-line insight directly shapes the reliability and supportability of REUK products throughout their service life.

Key Responsibilities:

• Provide on-site technical support for installed electronic systems, including fault diagnosis to LRU level
• Carry out removal, replacement, installation and commissioning of equipment on vehicles
• Embody SBs and modifications, recording configuration changes accurately
• Complete fault reports and feed failure data into DRACAS
• Return unserviceable items into the repair loop with correct documentation
• Deliver informal user and maintainer training on site
• Support trials, installations, acceptance activities and fleet upgrade campaigns
• Work shifts where required, including nights and weekends during deployments
• Provide feedback on technical publications, tooling and spares to improve supportability
• Work flexibly across field and workshop activity, supporting MRO tasks such as RMA returns and bench repairs during periods of high demand or reduced field commitments
• Work safely at all times, following site H&S rules and ESD controls

Essential Experience:

• HNC or equivalent in electrical/electromechanical/electronic engineering, or equivalent military trade qualification
• Hands-on fault-finding experience with electronic systems and test equipment
• Ability to read and work from technical publications and wiring diagrams
• Full UK driving licence
• Willing to travel for extended periods, including overseas, at short notice

Desirable Experience: 

• Experience on military land vehicles (ex-REME or similar is a strong fit) 
• Knowledge of vehicle electrical systems (24V architectures)
• Experience working in Germany or with NATO partners
• Basic German language skills
• Category C licence

• 25 days' holiday plus Bank holidays (increasing with service)
• The opportunity to work flexibly and to work your contracted hours over the week so that you can enjoy an early finish on a Friday.
• 4-times Death-in-Service Benefit (after 3 months of service)
• BUPA Healthcare & Dental-Care Insurance (after successful completion of probationary period)
• Long Service Rewards
• Employer Pension contributions of 6.8%
• Salary sacrifice scheme for Cycle to Work
• Discounted Ferry Bookings
• Discounted Gym Membership
• Bi-Monthly on-site massages
• Excellent Training Opportunities
• Recommend a friend scheme
• Excellent canteen facilities with a state-of-the-art kitchen, pool table and tuck shop
• Staff social events throughout the year

Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.

To apply, please send your CV to joel.fletcher@rheinmetall.com