IT on-site Support Engineer

Location: On-site, at our headquarters in Mediaș, Sibiu County. This is a full-time, office-based position — remote or hybrid work arrangements are not available for this role.

• Onsite & Workplace Support: Provide hands-on hardware, peripheral, and local network troubleshooting for desktop PCs, laptops, mobile devices, printers, and meeting room technology
• First-Line Service Desk: Act as the primary point of contact for user queries, managing incoming tickets, diagnostic logging, and incident categorization using our ITSM platform (e.g., ServiceNow)
• System Administration & Account Management: Provision, configure, and maintain user accounts, access permissions, and software deployment through Microsoft 365, Active Directory, Entra ID, and Intune
• Deployments & Hardware Lifecycle: Coordinate laptop/desktop staging, OS image deployment, asset inventory management, and hardware maintenance or replacements
• Infrastructure & Operational Support: Assist with local server/network hardware installations, rack patching, cable maintenance, and local IT maintenance alongside network/server specialists
• Security & Compliance: Enforce corporate IT security policies, ensure endpoint compliance, and educate end-users on cybersecurity best practices
• Continuous Improvement: Identify recurring technical issues, document Standard Operating Procedures (SOPs), and help optimize local IT support workflows

• Professional Experience: Proven experience (2+ years) in a 1st/2nd line IT support, IT operations, or local desktop support role (corporate or MSP environment)
• Operating Systems & Cloud Tools: Strong working knowledge of Windows 10/11 and Microsoft 365 administration (Exchange Online, Teams, SharePoint)
• Directory & Endpoint Management: Practical experience with Active Directory / Entra ID (Azure AD) and modern deployment tools like Microsoft Intune / SCCM
• Networking Fundamentals: Solid grasp of core network concepts (TCP/IP, LAN/WAN, Wi-Fi, VPNs, DNS/DHCP, physical patching)
• ITSM Tools: Familiarity with standard ticketing systems (ServiceNow, Jira Service Desk)
• Soft Skills: Excellent communication and interpersonal skills, structured troubleshooting methodology, and strong customer-service focus
• Languages & Mobility: Fluency in English (written and spoken) and Romanian, German is an advantage

• Competitive compensation package
• Creative and dynamic working environment
• Ensuring work-life balance
• Innovative solutions for the future of mobility and security.

Contact Person: Norbert Rakonczay