Spares Administrator

Position Purpose
We are seeking a proactive and highly organised Administrator to join our dynamic Spares Team within the Supply Chain team. This role is ideal for someone who thrives in a fast-paced environment, can work independently or collaboratively, and is driven to deliver operational excellence and continuous improvement delivering value to the customer.

Key Responsibilities:

• Coordinate & administrate customer orders in order to meet contractual requirements of On Target In Full (OTIF), in order to exceed Key Performance Indicator (KPI) targets. Tasks range from raising customer demands, monitoring & releasing of stock through to full closure of order and invoicing
• Actively managing customer & supplier relationships; fostering excellent working relationships so enhancing and promoting confidence in the RMMV-UK Supply Chain.
• Creating and maintaining packages of work, in response to customer orders, using the RMMV-UK toolset (principally MS Excel and SAP); undergo training in order to upskill to keep pace with changes to systems and processes
• Support and embrace a culture of continuous learning and development – actively look for opportunities to improve the way of working and respectfully challenging the norm
• Lead on customer demand escalations and communicate route to delivery plans on a bi-weekly basis
• Liaise with colleagues in the wider RMMV (UK and EU) team on a regular basis sharing best practice, identifying opportunities for procedural improvement and providing materiel advice as required.
• Resolve, track & monitor quality issues affecting the supply of parts to the customer to reduce quality escapes
• Undertake any other reasonable tasks as may be required

Desirable Behaviours:

• A can-do attitude with a willingness to learn new systems and processes.
• A self driven attitude to in improve workflow efficiencies or customer-facing service outcomes.
• Ability to build strong working relationships with internal teams, including commercial and engineering functions, as well as external stakeholders such as suppliers and the UK MoD.
• Strong interpersonal skills and a team-first mind-set.

Key Competencies:

• Experience of working within defence and or logistics
• Experience with SAP or similar MRP system
• Outstanding organisational skills and attention-to-detail
• Confident and professional when dealing with the resolution of supplier issues
• Skilled using MS Excel, SAP
• Excellent interpersonal and customer service skills,
• Proven track record in a continuous improvement environment

Communication: Excellent verbal and written communication skills to effectively interact with diverse stakeholders: and be able to communicate with all levels of management and staff on day-to-day activities.

Teamwork: Promote collaboration and facilitate teamwork across the organisation, within the Supply Chain team and external stakeholders.

Customer management: Display a customer first attitude through to understand customers’ needs and concerns, and the ability to respond promptly and effectively to those needs.

Drive for Results: Demonstrate a high level of self-motivation and standards with the ability to multi-task; balancing "analysis" with "doing";

Organisation and Planning: Demonstrate proven ability and knowledge to set and achieve your own goals and prioritise work to meet deadlines.

Experience & Educational Requirements:
Essential:

• Minimum of 5 years of experience in a similar admin role
• Proficiency in SAP and Microsoft Office, particularly Excel.
• Excellent organisational skills & attention to detail
• Adaptable to various IT systems, MS Excel, other Microsoft programs, SAP etc

Desirable:

• Experience with continuous improvement projects.
• Experience within UK Military Supply Chain, particularly within service support contracts
• Experience or understanding of codification NSN classifications
• Understanding of demand-based purchasing
• Understanding of inventory optimisation for on time delivery

Other:

• Valid UK driving licence (preferred, as occasional travel may be required).

• An opportunity to join the company at a really exciting time of growth and an opportunity to develop this key role in support of that growth.
• A competitive salary, that also includes an annual incentive based on performance in the role
• 25 days holiday and the option to buy a further 5 days
• Matched contribution pension scheme
• Private Medical cover
• Salary sacrifice benefits such as cycle to work and EV scheme
• Flexible working hours and location split between home and office

UK.HR@Rheinmetall.com