My name is Christoph Münkel and I work as an Operations Manager Field Service at Rheinmetall. My main task is to plan and accompany assignments and ultimately ensure that our technicians in customer service successfully complete our orders. I also take care of project management, training ground support, deadlines and maintenance work as well as warranty processing.
However, in 2005 my career began with a traditional apprenticeship as an industrial mechanic at Rheinmetall Landsysteme in Unterlüß (Germany).
After that, I worked in production for about 1.5 years, where I was able to expand my experience and knowledge of armoured tracked vehicles.
Then, at the beginning of 2011, the "real life" began for me outside with our customers - my start in international customer service! After a briefing on the internal processes, I very quickly had my first international maintenance assignments. My assignments took me to Poland, Canada, Sweden, Portugal, Singapore and Indonesia, among other places.
Through my diverse assignments, I have learned to work independently and I don't let myself be disturbed by small things. Even in difficult situations, I can work out solutions to problems immediately. Of course, the complex malfunctions and failures that I deal with also further develop, expand and improve my technical knowledge in the field of maintenance and troubleshooting.
Through my stay in other (sometimes poorer) countries, I have come to appreciate life in Germany in a completely different way.
As a field technician, I constantly work in different places. From assignments in Germany, where the location can change weekly, to assignments abroad, where I am sometimes on the road for up to three months or even longer by arrangement.
For me, this always has positive sides. On days off or at the weekend, I have already been able to visit many interesting places, get to know the country and its people better and gain an impression of different cultures.
My aim is to constantly deliver 100% quality to our customers. I am pleased when customers are satisfied with the work of Rheinmetall Landsysteme's customer service, when follow-up orders are placed or when the security/availability of the armed forces is guaranteed. Of course, troop praise is always like a knightly accolade.
What I love most about my job is working independently. That's what makes the job so exciting. No day is like the other and sometimes you have to face unexpected challenges. I also see and experience very interesting things and get to know many people from very different cultures.
Certainly many aspects, but I will simply list a few:
- Certainly our products and our fleet of vehicles
- Working on very demanding vehicles, technically speaking, from the Bundeswehr and other international customers
- Varied deployments such as training military personnel, repairs under difficult conditions, e.g. at the training area or in the crisis area
- And the support of all colleagues in different projects of different departments, in tests or verifications of whole vehicles or individual components
- Performance-related remuneration, a company car and a very good selection of tools and equipment.
- Furthermore, I won’t forget the team in the office, which coordinates the operations before, during and after the deployments and also reacts quickly or finds solutions when problems arise
In my opinion, it is important that applicants want to work independently and very flexibly, both alone and in a team. They should be able to keep a "cool head" in difficult situations.
Willingness to travel (also outside Germany) is a very important aspect, too.
In addition, we are always the first point of contact for our customers on site and should try to offer the customers optimal solutions in the event of problems – which are usually complex. A professional appearance and a good basis of trust between the customer and us is essential.