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Career special customer service technician

Career special Customer Service Technician

As a technology professional around the world.

As a customer service technician, with us you have the opportunity to really make a difference. Whether in Germany or with our global customers, you are in demand as a contact when it comes to solving complex technical challenges.

Join our team. We look forward to meeting you!

Career special customer service technician

Career special Customer Service Technician

As a technology professional around the world.

As a customer service technician, with us you have the opportunity to really make a difference. Whether in Germany or with our global customers, you are in demand as a contact when it comes to solving complex technical challenges.

Join our team. We look forward to meeting you!

Get to know us

Find out more about the professional career of our Customer Service Technician Christoph Münkel, the challenges of his daily work and what makes him so enthusiastic about his job.

Please introduce yourself. How long have you been working for the Rheinmetall Group and in which area?
Christoph Münkel, Customer Service technician, Rheinmetall Landsysteme GmbH

Christoph Münkel, Customer Service technician, Rheinmetall Landsysteme GmbH

My name is Christoph Münkel. I started my apprenticeship as an industrial mechanic at Rheinmetall Landsysteme in Unterlüß in 2005. During my apprenticeship I got to know all of the Unterlüß site. We spent part of the apprenticeship in the training workshop and about two years in other departments at the plant and found out about procedures from the weapon workshop to the measuring equipment laboratory. After that I worked in production for about 1.5 years. During this time, the experience I gained with armoured tracked vehicles was further expanded and I got to know Rheinmetall's work processes even better.

How has your career developed since you started?

The "real life" outside began at the beginning of 2011. International customer service! After being instructed in the internal processes at the beginning, we quickly continued with repairs in Poland. After around one year, the first deployment in Canada was scheduled for the Buffalo armoured recovery vehicle. Further repairs were carried out on the Buffalo and the Kodiak armoured engineer vehicle in Sweden. This was followed by deployments in Portugal, Singapore, Indonesia and Poland.

From my deployments I have learned that you become absolutely independent and do not let yourself be disturbed by small things. You also learn how to solve problems as quickly as possible, even in difficult situations. Due to the stay in other (sometimes poorer) countries you also learn to appreciate life in Germany quite differently. Specialist knowledge in the area of maintenance and troubleshooting is of course fostered yet further, expanded and improved by the complicated malfunctions and failures that need to be dealt with.

How would you describe your location? What makes the location particularly attractive?

As a technician in the field, you are continuously deployed at different locations. From deployments in Germany, where in some cases the deployment location changes weekly, to deployments abroad, where in some cases you are away for up to three months or longer by agreement. During this time, you can of course also get an impression of the country during days off or, for example, at weekends and visit many interesting places. You get to know the country and its people better and can get an impression of different cultures.

How would you describe your way of working? What makes you tick? And what do you love about your job?

Since I have been working in customer service, my awareness of consistently delivering 100% quality to the customer has been steadily strengthened. I am pleased when customers are satisfied with the work of Rheinmetall Landsysteme's customer service, when follow-up orders are placed or when the security/availability of the armed forces is guaranteed. Of course, troop praise is always like a knightly accolade.

I love working independently in my job. That's what makes the job so exciting, no one day is like any other and you have to deal with unexpected problems. You see and experience very interesting things, you get to know many people from different cultures, and sometimes you cultivate relationships beyond work.

If you look at your area of responsibility, what makes it particularly interesting for potential applicants?

• Certainly our products and our fleet of vehicles

• Working on very demanding vehicles, technically speaking, from the Bundeswehr and other international customers

• Varied deployments such as training military personnel, repairs under difficult conditions, e.g. at the training area or in the crisis area

• And last but not least the support in different projects of different departments, in tests or verifications of whole vehicles or individual components

• Performance-related remuneration, company car, a very good selection of tools and equipment. Furthermore, you should not forget the team in the office, which coordinates the operations before, during and after the deployments and also reacts quickly and finds solutions when problems arise

What requirements should applicants meet in order to be successful?

Applicants should be able to work independently, very flexibly, both alone and in a team. You should be able to keep a "cool head" in difficult situations. You should be willing to travel (also outside Germany). In addition, the Customer Service Technician on site is also the first point of contact and should try to offer the customer optimal solutions in the event of problems – which are usually complex. A professional appearance and a good basis of trust between customer service and the customer is absolutely essential. We see ourselves as the flagship of Rheinmetall Landsysteme.

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