Repairs Administrator

Position Purpose

We are seeking a proactive and highly organised Repair Team Administrator to join our dynamic Repair Team within the Supply Chain team, reporting to the Repairs Team Lead. This role is ideal for someone who thrives in a fast-paced environment, can work independently & collaboratively, and driven to deliver operational excellence and improvement.

The Repairs Coordinator / Administrator is responsible for coordinating and administering repair activities to ensure customer and company requirements are met efficiently and accurately. The role requires strong organisational skills, attention to detail and effective communication with customers, contractors and internal stakeholders. The Repairs Supply Chain Coordinator is to manage the order intake, procurement, control of delivery through to invoicing Repair tasks within the Standard Repair Scheme contract.

Key Responsibilities:

• Own the day-to-day administrative tasks within repair team, ensuring efficient coordination of repair activities.
• Maintain accurate records and documentation using Excel and internal systems, supporting data integrity and reporting.
• Collaborate & liaise with mechanical service departments, contractors and suppliers as required to support the effective coordination of repair activities.
• To ensure timely repair turnaround and supply chain support.
• Monitor and update SAP systems with relevant repair and logistics information.
• Assist in tracking KPIs and performance metrics, offering feedback and identifying areas for process improvement.
• Support a culture of continuous learning and development, actively seeking ways to improve work practices and customer delivery.
• Communicate effectively across all levels of the organisation, offering positive and solution-oriented input when challenges arise.
• Undertake any other reasonable tasks as may be required
• Be cross-trained on other Repair contract work-streams, to support fluctuations in demand & customer needs
• Ensure all activities are carried out in accordance with company policies, health and safety requirements and relevant legislation.

Required Skills and Experience:

• Previous experience within a repair, logistics or supply chain environment.
• Familiarity with SAP or similar ERP systems.
• Strong working knowledge of Microsoft Excel (including data entry, basic formulas, and reporting).
• Able to work independently as well as part of a team, demonstrating flexibility and a cooperative attitude internally & externally.
• Excellent problem-solving skills with the ability to think on your feet to meet customer commitments and internal targets.
• Committed to personal development and continuous improvement in performance and processes.
• Strong organisational skills and keen attention to detail

Desirable Behaviours:

• Strategic thinking and decisive judgement
• A can-do attitude with a willingness to learn new systems and processes.
• Experience in improving workflow efficiencies or customer-facing service outcomes.
• Build strong working relationships with internal teams, including commercial and engineering functions, as well as external stakeholders such as suppliers and the UK MoD.
• Strong interpersonal skills and a team-first mindset.

Key Competencies:

• Teamwork: Promote collaboration and facilitate teamwork across the organisation, within the Repairs team and external stakeholders.
• Communication: Excellent verbal and written communication skills to effectively interact with diverse stakeholders: and be able to communicate with all levels of management and staff on day-to-day activities.
• Analytical Thinking: Proficiency in data analysis to support decision-making and continuous improvement.
• IT Proficiency: Advanced skills in SAP, MS Excel, and Word, with the ability to learn new systems quickly.
• Organisation and Planning: Strong time management skills and the ability to prioritise effectively in a fast-paced environment.
• Customer Management: Dedication to understanding and meeting organisational and customer needs. Working within multiple projects.

Experience & Educational Requirements:

Essential:

• Security clearance to SC or DV will be required
• Minimum of 5 years of experience in a similar admin role
• Proficiency in SAP and Microsoft Office, particularly Excel
• Adaptable to various IT systems, MS Excel, other Microsoft programs, SAP etc

Desirable:

• Experience with continuous improvement projects.
• Experience within UK Military Supply Chain, particularly within service support contracts
• Understanding of demand based purchasing
• Understanding of inventory optimisation for on time delivery
• Valid UK driving licence (preferred, as occasional travel may be required)

What we offer:

• A competitive salary
• 25 days holiday and the option to buy a further 5 days
• Match contribution pension scheme
• Private medical cover through BUPA
• Salary sacrifice benefits such as cycle to work & electronic vehicle scheme
• Ability to join company share scheme
• An opportunity to join the company at a really exciting time of growth and develop this key role in support of that growth

UK.HR@Rheinmetall.com