Customer Complaint Manager (m/f/d)

• Receiving and recording incoming customer complaints
• Preliminary analysis of complaints
• Performing root cause analysis (5 Whys, Ishikawa, RCCA, 8D)
• Determining corrective and preventive actions
• Coordinating actions (containment, corrective, preventive) between production, engineering, and quality assurance
• Preparing detailed test reports and other reports
• Handling customer feedback and communicating status continuously
• Verifying compliance with military standards (e.g. MIL-STD, NATO AQAP)
• Tracking complaint data and analyzing trends
• Using quality modules in the SAP system
• Supporting the complaint process and maintaining customer relations at customer sites (willingness to travel)

• Bachelor's degree in engineering or comparable
• 3+ years' experience in a complaint-related field/position
• Fluent English and Hungarian language skills, German is an advantage
• Work independently with MS Office
• Accuracy
• Ability to make decisions
• Organizational skills
• Ability to develop, self-development
• Conflict management skill

At our location Zalaegerszeg we offer you:

• Competetive salary
• Wide range of fringe benefits: Private health insurance, SZÉP card, discounted meal at our canteen, support for commuting to work, support for sport activities
• Reliable and stable company
• Flexible working models
• Home-office possibility
• Ensuring work-life balance as well as a supportive and innovative work environment
• Individual and diverse external and internal development opportunities, including at the Rheinmetall Academy
• Professional onboarding process supported by a digital onboarding tool

Contact Person: Korinna Angyal

For questions regarding your application, please use the contact form.