Field Service Representative LAND 400 Phase 2

About the Team

The Field Service Representative’s consist of a small nit team of 10, the group is of highly motivated staff members that work closely with CoA. The team is based out of Enoggera Army Barracks. The team help maintain the Boxer vehicle, this task varies from servicing through to full major repairs.

About the Role

The Field Service Representative is responsible for providing maintenance and advisory services for logistics and armoured (tracked or wheeled) vehicles, delivering reliable, high quality and timely service support to the customer.

The general and generic duties of the Field Service Representative include, but are not limited to:

Repairs and Maintenance

• Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles, turrets and weapons;
• Documenting work order information in the RDA ERP/ISSDB;
• Being the face of the Rheinmetall brand when engaging with customers/stakeholders;
• Checking and monitoring the repair progress of supported vehicles and associated mission modules, turrets and weapons(mission systems); and
• Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility.

Maintenance Advisory Services

• Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products;
• Undertaking Acceptance and documentation of technical inquiries from the customer/end user;
• Performing technical investigations associated with faults or damages of equipment;
• Preparing reports associated with technical investigations, including technical inspection reports or technical briefs; and
• Fulfilling other duties and responsibilities that may be required as determined with Line Manager from time to time.

What are we looking for?

Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly.

The experience and skillset best suited to this role includes: 

• +3 years’ experience maintaining a fleet of (light, medium and heavy) trucks/ armoured vehicles (tracked and wheeled), servicing and repairing diesel engine and heavy trucks/equipment and all sub-system components, specifically from European manufacturers;
• Experience with maintaining turrets;
• Automotive diagnostic skills, specifically with European manufacturers;
• CANBUS experience;
• Currently hold or has the ability to gain the appropriate Australian Security Clearance;
• Conversant with the current Land Materiel Safety Manual and ADF technical regulatory requirements;
• Willingness to travel interstate and internationally for extended periods; and
• Ability to work with minimal guidance and supervision.
• Eligibility to obtain an Australian Government Security Clearance (Australian Citizenship required).

• Uniforms, tools and training provided;
• Long weekends every second week with a 9 day fortnight;
• Attractive remuneration packages with salary sacrificing and novated leases;
• Access to exclusive employee discounts with over 500 retailers to support cost of living;
• Individualised Flexible Working Arrangements;
• Market leading parental leave and loyalty leave accrual for every year of service;
• On-site subsidised café with themed days and multiple dietary options;
• Extensive Employee Assistance Program to support you and your family with overall health and wellbeing;
• Genuine career development and progression opportunities;
• Generous internal incentive and referral program;
• Work as part of a team with real purpose in what we do;
• We are proud to be an Endorsed Employer for All Women with WORK180.

RDA Talent Acquisition Team

Recruitment.Australia@rheinmetall.com.au

#LI-NG1

Applications will close on 18 April 2025

A Defence security clearance is required for this role, applicants must be Australian Citizens and eligible to obtain and maintain appropriate clearance.

International Traffic in Arms Regulations (ITAR) are applicable and such, your nationality may be a factor in determining your suitability for this role.

Further information regarding clearance is available at: https://www.defence.gov.au/security/clearances

We know that when people from diverse backgrounds and different points of view work together, we create the most value – for our clients, our people and our community. If you don’t think you quite meet all of the requirements of the position, we’d still love to hear from you.

If you would like to express your interest in this role, please speak to your Line/Direct manager before applying.