MRO Manager

The MRO Co-ordinator is the organising hub of the MRO team, keeping repairs moving and information accurate. Reporting to the MRO Manager, the role links customers, internal workshops, OEMs, suppliers and logistics, making sure everyone is working from the same, up-to-date picture. By maintaining accurate repair, configuration and failure records, the MRO Co-ordinator also provides the data that underpins KPI reporting, reliability improvement through DRACAS, and informed commercial decisions.

You will co-ordinate the end-to-end repair loop for equipment returned from service, making sure every unserviceable item is tracked, progressed and returned to the customer within agreed turnaround times.

Responsibilities:

• Manage the receipt, registration and tracking of unserviceable LRUs and assemblies through the repair cycle
• Raise and progress repair orders with internal workshops, OEMs and approved repair suppliers
• Monitor TAT and SLA performance; escalate slippage early with a recovery plan
• Maintain accurate configuration, serial number and modification status records, including SB embodiment
• Record failure and repair data into DRACAS and support trend analysis for reliability improvement
• Co-ordinate spares, loan and exchange pool availability to protect customer availability
• Prepare repair quotations inputs and support T&M, FFP and PBL commercial arrangements
• Manage shipping, export documentation and packaging (including ESD and hazardous item requirements)
• Produce weekly MRO status reports and KPI dashboards for internal and customer reviews
• Act as the day-to-day MRO point of contact for customers and suppliers

Essential Experience

• Experience in an MRO, repair management or supply chain role, ideally in defence or aerospace
• Strong organisational skills with the ability to juggle multiple repair lines at once
• Confident user of ERP/MRP systems and Microsoft Office (Excel in particular)
• Clear, professional communicator with customers and suppliers
• Understanding of configuration control and quality documentation

Desirable Experience

• Experience with MOD customers and DEFCONs
• Knowledge of export control and dangerous goods shipping
• DRACAS or reliability data experience
• Ex-forces logistics or engineering background

• 25 days' holiday plus Bank holidays (increasing with service)
• The opportunity to work flexibly and to work your contracted hours over the week so that you can enjoy an early finish on a Friday.
• 4-times Death-in-Service Benefit (after 3 months of service)
• BUPA Healthcare & Dental-Care Insurance (after successful completion of probationary period)
• Long Service Rewards
• Employer Pension contributions of 6.8%
• Salary sacrifice scheme for Cycle to Work
• Discounted Ferry Bookings
• Discounted Gym Membership
• Bi-Monthly on-site massages
• Excellent Training Opportunities
• Recommend a friend scheme
• Excellent canteen facilities with a state-of-the-art kitchen, pool table and tuck shop
• Staff social events throughout the year

Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.

To apply, please send your CV to joel.fletcher@rheinmetall.com