Support Department Manager

REUK manufactures Driver Vision and Situational Awareness cameras for Armoured platforms. They are sold and fitted to platforms across the UK and Europe, and beyond to global customers.

This is both a strategic and day to day role of key importance to the business. REUK business growth is very strong, and the need to turn our current reactive support department into a Value Stream creating value for
both the business and our customers / partners is critical over the next 6 to 9 months. With production volumes planning to increase by 400% over the next 3 years, we are starting to offer extended warranty contracts and undertake out of warranty repairs.

This role will establish an FSR team/s at REUK, lead that team/group and ensuring the delivery of Maintenance, Repair and Warranty Services to meet and exceed contracted requirements. This role will be key to ensuring REUK FSRs are suitably supported at the frontline and are representing Rheinmetall as the face of the Service function with our customers.

Responsibilities & Tasks

As the SD Manager, you can anticipate some of your day-to-day tasks to include:

• Safety & Compliance
• Team Leadership
• Team Management
• Service Delivery
• Hands-on Technical Work
• KPI and Performance Tracking:
• Quality
• Customer Engagement

Skills & Experience Required

• 5 years relevant experience in efficiently running a Service Department and FSR teams within the Defence industry or a similarly highly regulated industry
• Proven experience running trade qualified service/maintenance teams in associated equipment area
• Ability to manage and preserve technical equipment
• Ensure company procedures and safety guidelines are followed by customer service representatives.
• Ability to interpret technical information, documentation, in-service reports and test results
• Develop and maintain preventive maintenance procedures.
• Diagnose and troubleshoot service-related issues.
• Able to prepare and maintain service-related documentations.
• Experience and familiarity of working within a matrix organisational structure with a corporate driven environment, health & safety programme.
• Creative problem-solving & strong analytical skills

Qualifications

• Technical degree or certification, or proven and relevant equivalence
• High computer literacy skills, MS Office Suite, Excel and demonstrated experience work SAP (preferred)
• Full Driving licence (inc C) as UK and European travel will be required for this role
• Leadership

Personal Attributes

• Strong leader in field service or technical/engineering teams, setting high standards, with a calm and systematic approach to problem solving
• Strong team management. Able to plan, organise, resource, troubleshoot, set and operate within plan
• Ability to build strong relationship and trust with employees and managers
• Ability to drive accountability in direct and non- direct reports
• Willingness and ability to travel to customer sites (including military bases) across UK and Europe (regularly) and beyond internationally (rarely)
• Ability to communicate and provide technical advice in both written and oral formats with a target audience ranging from the end user to Executives; tactical to strategic mindset
• Must hold or be eligible to obtain an UK Security Clearance to Security Check (SC) level
• Commitment to safety (HSE) and quality standards.

Our inclusive culture
Rheinmetall fosters a culture of equality, fairness, diversity and inclusion for all our employees and provides a safe and secure work environment where everyone can feel comfortable and supported to bring their unique self to work every day.

We know that when people from diverse backgrounds and different points of view work together, we create the most value - for our clients, our people and our community. If you don't think you quite meet all of the requirements of the position, we'd still love to hear from you.

 

We want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow.

As a Disability Confident employer, we are committed to creating an inclusive and supportive workplace.

We also proudly support the Armed Forces community and encourage applications from Veterans, Reservists, Cadet Force Adult Volunteers, and military spouses and partners.

We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems.

 

As an REUK employee we offer you:

• 25 Days holiday plus Bank holidays (increasing with service)
• The opportunity to work flexibly and to work your contracted hours over the week so that you can enjoy an early finish on a Friday.
• 4-times Death-in-Service Benefit (after 3 months of service)
• BUPA Healthcare & Dental-Care Insurance (after successful completion of probationary period)
• Long Service Rewards
• Employer Pension contributions of 6.8%
• Salary sacrifice scheme for Cycle to Work
• Discounted Ferry Bookings
• Discounted Gym Membership
• Bi-Monthly on-site massages
• Excellent Training Opportunities
• Recommend a friend scheme
• Excellent canteen facilities with a state-of-the-art kitchen, pool table and tuck shop
• Staff social events throughout the year
• Recognition for your work

 

Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.

To apply, please send your CV to hr_reuk@rheinmetall.com

Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.

To apply, please send your CV to hr_reuk@rheinmetall.com