EMEA IT Support Team Leader

On-site Support Leader - EMEA

IT | EMEA | Hybrid| Telford or Rheinmetall house in Bristol, with occasional UK and EMEA region travel required. 

About the Company

Rheinmetall Defence is one of the World's leading producers of systems and equipment for ground, air and naval forces. Although headquartered in Germany, the business has representation in sixteen countries across the globe, including in the United Kingdom. Operating across three divisions; Weapons & Munitions, Electronic Solutions and Vehicle Systems, they set the global standard for excellence in their field.

Position Overview

Reporting directly to the EMEA IT Director, and functionally support by the VP of User support for group. This Hands-on leadership role will combine People Leadership, Service Management and technical support across a geographically distributed support team to ensure our colleagues receive a responsive professional and effective IT service.

Position Responsibilities

• Lead, Manage & Develop: working closely with the regional support leads across the division to create a high performing and customer focused culture.

 

• Divisional support: lead the divisional IT support service and provide an escalation point for the regional IT leads. Working closely with the Global Service Desk to resolve issues and improve service.

    

• Cross-Site Mobility: Travel occasionally to secondary Rheinmetall Defence facilities to support and oversee deployments, upgrades, and local infrastructure projects.

 

• Continuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base. Establish consistent IT support processes and standard ways of working across EMEA.

• Technical Expertise: Good understanding of IT Processes and proven experience leading an IT support, Service desk or EUC function within a multi-site or international organisation.
• Core Technology Stack: Advanced administrative knowledge Microsoft 365 environments, Windows, Active Directory, Group Policy, Cloud systems, Intune.
• Vetting & Security: Must hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.
• ITIL experience with Serivice now or similar ITSM paltform
• Personal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.
• Licensing: Full UK driving licence to facilitate required business travel between corporate sites.

Develop and maintain core IT processes and policies which comply with all internal guidelines and security requirements.

Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services. Including educating users to comply with these and cyber security rules.

Experience managing and supporting to a high standard :-

Applications, Entra / Azure / Microsoft Intune, Power Platform, Automation / Optimisation,

Security stack, SharePoint, 365 Environments, Teams, Exchange Online, AI Integration

Service Now.

• Strong IT Background including demonstratable experience of a diverse skillset within an IT department or MSP. Ideally with corporate IT experience.
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers.

Rheinmetall is establishing a new production site for large calibre barrels in Telford - and you have the opportunity to join the company at this really exciting time of growth and be involved in setting up the new plant from the very beginning.

What do we offer:

• Competitive salaries reviewed each year against market
• 25 days annual leave plus bank holidays
• Private Healthcare Plan
• Employer pension contribution up to 6% matched by employer
• Career development opportunities
• Excellent Training Opportunities